Help Center: Shipping
SHIPPING ZONES & CHARGES
We ship within Malaysia. Including East Malaysia (Sabah, Sarawak & Wilayah Persekutuan Labuan) and to overseas countries such as Singapore, Thailand, Indonesia & Vietnam.
Shipping Charges are set by courier companies and NOT LittleWhiz.com. Courier charges are to be paid to respective courier company to deliver your order.
Shipping charges are final and no negotiation, discount or refund will be given. Customers are always encourage to arrange own courier if you are more comfortable with their fees structure, performance and services.
We offer free shipping in Peninsular Malaysia with minimum purchase. Free Shipping is applicable for purchase of above RM220 and below 10.00kg for Zone A1. Above RM425 and below 10.00kg for Zone A2. (Except oversize items)
Free Shipping is only applicable for Peninsular Malaysia. LittleWhiz.com reserved the right to select any courier company appointed by us to ship your order.
There is no free shipping for East Malaysia due to distance and shipping method.
1. If you order falls below stipulate amount for FREE SHIPPING due to items/colors out-of-stock, you are advised to either change color or to other items to continue enjoy FREE SHIPPING. Otherwise, shipping charges will apply! FREE Shipping may vary from time to time subject to promotions and/or sale.
2. We always recommend customer to plan their purchase to enjoy FREE SHIPPING.
Shipping are done via courier companies. You choose the best options available base on your area and charges. If you online orders are entitle for FREE DELIVERY, LittleWhiz.com reserved the right to select any courier company appointed by LittleWhiz.com to ship your order.
It is recommended that you put an address that has someone to hep received your items. In the event that your parcel has to be re-deliver due to no one available to receive on your behalf. The delivery will takes longer time.
Customers are always encourage to arrange own courier if you are more comfortable with their services and when you need your items urgently.
1. LittleWhiz.com reserved the right to charge customer for re-send of orders. Please ensure the address you provided for delivery will have someone to receive it.
Oversize items (Car Seats, Strollers, Safety Gate, High Chairs, Booster Seat, Bouncer and etc) are NOT entitle for FREE Shipping regardless of purchase amount. Some items which are light but bulky will also be classified as oversize because the calculations of weight is base on volumetric.
Baby Cot is classified as super oversize items and are NOT entitled for FREE Delivery.
All Orders are important to us and to be process when available and as soon as possible. Delivery time are subject to mode of delivery, delivery area (remote / outskirt area will require more shipping time) and circumstances. No same day delivery applicable.
It is recommended that you put an address that has someone to help received your items. In the event that your parcel has to be re-deliver due to no one available to receive on your behalf. The delivery will takes longer time.
Saturday & Sunday are classified as Non Work Day and there is not delivery and/or pick up for this 2 days
Shipping is done via courier. Time of shipping cannot be set.
Customers are always encouraged to arrange own courier if you are more comfortable with their services and when you need your items urgently.
From our experience, we advise do not encourage online ordering especially when you need the item very very urgent. Many unforeseen and uncontrollable circumstances could possibly happen.
We ship to Singapore, Thailand, Indonesia and Vietnam currently.
Customs, Duties and Taxes:-
For international shipping, recipient will be the importer in record and must comply with all laws and regulations of the destination country. Orders shipped outside of Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; LittleWhiz.com have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
ARRANGING OWN COURIER OR FREIGHT FORWARDER
We always encourage customers to engage their own courier company or freight forwarder company that customer are more comfortable with their services and past performance. Please arrange with the respective courier company at your own cost.