HOW TO PURCHASE

PLACE ORDER ONLINE

1. Search the product(s) you want to buy. You can search by using SEARCH on our website.
2. “ADD TO CART” the item(s) you want to purchase. Shopping Cart will display the item that you plan to purchase, change the quantity if you need to purchase more.
3. CONTINUE SHOPPING if you have other item(s) to purchase.  CHECKOUT if you are done with your shopping.
4. LOGIN to your account if you are registered member. REGISTER NEW ACCOUNT if you are a new member. You can also purchase with us without an account or you do not wish to register an account. Just key in the SHIPPING DETAILS and CONTINUE.
5. Please re-check Delivery Address and enter correct Credit Card or Bank Transfer details.
6. An confirmation email will be sent to you from LittleWhiz.com & Payment Gateway – RAZERPAY. Please ensure you receive both email. Please check SPAM mail folder if you does not receive any of this mail in your INBOX.

Note: 1. RazorPay.com is a payment gateway appointed by LittleWhiz.com to processed all online payments.

 

TRACK ORDER ONLINE

1. Login to your account/Go to MY ACCOUNT.
2. Select ORDERS.
3. Select #Order, and click VIEW. (Details will be available at that order)

Order Status

  • Processing – Orders are received by us and will be process as soon as possible.
  • Preparing – Your order are in the preparing stage and shall be sent out soonest possible.
  • Pending payment – Payment is pending.
  • Package is ready – Your orders has been packed and ready
  • On-hold – Your order has been on-hold at our end. This could be due to payment discrepancies, stock issue, courier issue and etc. 
  • Completed – Your order has been delivered and completed.
  • Cancelled – Orders has been cancelled.

4. If you have not receive your order after the estimated date of arrival. You are encourage to follow up with the respective courier company for immediate feedback. All Contact numbers or online tracking link are in Order Tracking Email send to you when we send out the order.

CHANGE AN ORDER / CHANGE SHIPPING ADDRESS

1. Please check with us on the shipping timing before you confirm your order online. Changing an orders or shipping address is NOT possible once the parcel has been sent out.

2. Contact us to check the delivery. Contact us before the parcel has been send out with the correct Order ID and the new item to change to and/or new shipping address. Top up the balance and you item will be change, subject to stock availability.

Note:  
1. Changing an Order and/or shipping address will result in delay of your order! Your order will be re-arrange to the back of the line base on queue.  
2. Change of address after the order has been sent out will be charged accordingly.

CANCELLATION

1. A minimum service charge of RM5.00 or 3% on order value whichever is higher will be imposed for cancellations.

2. Cancellations is NOT possible once the parcel has been sent out.

3. NO CASH REFUND for cancellations. Payment will be converted into store credit.

RESERVATION / BOOKINGS

Stocks are first come first serve basics. A deposit of 20% or full payment is required for reservation or bookings.

Otherwise, we have the right to sell to the next first customer inline. Check stock with us for more accounts details.

IN-STORE COLLECTION / SELF COLLECTION

You can opt for in-store collection or self collect for your purchase. 

FORGET PASSWORD

If you forget your password, please click LOST PASSWORD at the login page. An email with a link to reset password will be send to you.

PRINTED TAX INVOICE

To promote GREEN environment and therefore we do not offer printed Receipts or Tax Invoice for all online purchase. you can convert your order into pdf format on your own and print it our for records purposes, if needed.

OTHER PURCHASING METHOD

WALK-IN

You can choose to walk-in. Not all Product has display unit. Some items are shipped directly from supplier warehouse, mostly dropship item.

Please click HERE for details of our address and operating hours.

Special Note for those who like walk-in shopping

  1. Kindly take note that the promotion might vary in-store vs. online. Customers are encourage to purchase online as more promotions are available.
  2. No re-print of receipts are available.
  3. You need to provide email for point update at the time of purchase.

WHATSAPP
We allowed purchase via Whatsapp or other social media method. For this method, you will have to provide us your delivery information every time you need to order, and you are not able to collect loyalty point to exchange for cash back. So, we encourage you to become register and become a member with us.

Our WhatsApp number is +60162607655

Special Note:-

  1. Kindly take note that the promotion might vary in-store vs. online. Customers are encourage to purchase online as more promotions are available.
  2. No re-print of receipts are available.
  3. No points will be recorded into your account.

SHIPPING

SHIPPING ZONES & CHARGES

We ship within Malaysia. Including East Malaysia (Sabah, Sarawak & Wilayah Persekutuan Labuan) and to overseas countries such as Singapore, Thailand, Indonesia & Vietnam.

Shipping Charges are set by courier companies and NOT LittleWhiz.com. Courier charges are to be paid to respective courier company to deliver your order.

Shipping charges are final and no negotiation, discount or refund will be given. Customers are always encourage to arrange own courier if you are more comfortable with their fees structure, performance and services.

FREE SHIPPING

We offer free shipping in Peninsular Malaysia with minimum purchase. Free Shipping is applicable for purchase of above RM220 and below 10.00kg for Zone A1. Above RM425 and below 10.00kg for Zone A2. (Except oversize items)

Free Shipping is only applicable for Peninsular Malaysia. LittleWhiz.com reserved the right to select any courier company appointed by us to ship your order. 

There is no free shipping for East Malaysia due to distance and shipping method.

Note:  
1. If you order falls below stipulate amount for FREE SHIPPING due to items/colors out-of-stock, you are advised to either change color or to other items to continue enjoy FREE SHIPPING. Otherwise, shipping charges will apply! FREE Shipping may vary from time to time subject to promotions and/or sale. 
 2. We always recommend customer to plan their purchase to enjoy FREE SHIPPING.

SHIPPING METHOD

Shipping are done via courier companies. You choose the best options available base on your area and charges. If you online orders are entitle for FREE DELIVERY, LittleWhiz.com reserved the right to select any courier company appointed by LittleWhiz.com to ship your order. 

It is recommended that you put an address that has someone to hep received your items. In the event that your parcel has to be re-deliver due to no one available to receive on your behalf. The delivery will takes longer time.

Customers are always encourage to arrange own courier if you are more comfortable with their services and when you need your items urgently.

Note: 
1. LittleWhiz.com reserved the right to charge customer for re-send of orders. Please ensure the address you provided for delivery will have someone to receive it.

OVERSIZE ITEM

Oversize items (Car Seats, Strollers, Safety Gate, High Chairs, Booster Seat, Bouncer and etc) are NOT entitle for FREE Shipping regardless of purchase amount. Some items which are light but bulky will also be classified as oversize because the calculations of weight is base on volumetric.

Baby Cot is classified as super oversize items and are NOT entitled for FREE Delivery.

SHIPPING TIME

All Orders are important to us and to be process when available and as soon as possible. Delivery time are subject to mode of delivery, delivery area (remote / outskirt area will require more shipping time) and circumstances. No same day delivery applicable. 
It is recommended that you put an address that has someone to help received your items. In the event that your parcel has to be re-deliver due to no one available to receive on your behalf. The delivery will takes longer time.

Saturday & Sunday are classified as Non Work Day and there is not delivery and/or pick up for this 2 days

Shipping is done via courier. Time of shipping cannot be set. 

Customers are always encouraged to arrange own courier if you are more comfortable with their services and when you need your items urgently.

From our experience, we advise do not encourage online ordering especially when you need the item very very urgent. Many unforeseen and uncontrollable circumstances could possibly happen.

INTERNATIONAL SHIPPING

We ship to Singapore, Thailand, Indonesia and Vietnam currently.

Customs, Duties and Taxes:-
For international shipping, recipient will be the importer in record and must comply with all laws and regulations of the destination country. Orders shipped outside of Malaysia may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; LittleWhiz.com have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

ARRANGING OWN COURIER OR FREIGHT FORWARDER

We always encourage customers to engage their own courier company or freight forwarder company that customer are more comfortable with their services and past performance. Please arrange with the respective courier company at your own cost.

RETURN & EXCHANGES

RETURN POLICY
  • Return items for exchange are acceptable with 20% re-stocking fee and must be within working 5 days from date of receipts. Return items must be with it’s original package and are in re-sell conditions.
  • Refund will be in Store Credit only. No cash refund. 
  • If you returns the item damaged, or in a condition that is different from the condition in which LittleWhiz.com sent  it, we will only issue partial refund. 
  • Items returned without proper packaging, dirty, or used will NOT be entertain. 
  • Shipping charges for return are borne by customer.
EXCHANGE POLICY
  • If the size does not fit you and you would like to change the size of the item bought, you can send it back to us at your own cost and pay additional shipping charges for us to send you the right size.  
  • Items must be with it’s original package and re-sell conditions. Please contact us to inform us for exchange.
  • Items for exchange must be send back within 7 working days from date of receipts. 
  • Change from item A to item B will be classify as return, not exchange.
DAMAGED GOODS
  • If an order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.   
  • You should notify us and damaged items for exchange must be send back within 5 working days from date of receipts. Otherwise, we will assume that you are satisfy with the products.    
  • Simply e-mail us pictures and details and we will do everything possible to rectify the problem and make your shopping experience a positive one. All damaged products will be “Exchange only”.  

Note:-  

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty. When we receive your return, we will inspect the item and provide a replacement or issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

MISSING PARTS

If any part(s) are missing when you receive your item. Simply send us pictures and details within 5 working days upon received your order and we will do everything possible to rectify the problem and make your shopping experience a positive experience.

NON-RETURNABLE ITEMS LIST

Items such as listed below will not be accepted for return or exchange once opened package / box (Unless faulty when receive) :- 

  • Any CD, DVD, software, and video game, that you open or take out of its plastic wrap
  • Offer Corner Items, Stock Clearance Items.
  • Breast pumps, Breast Pump parts and accessories
  • Baby Cot
  • Baby Bouncers
  • Baby Bottles
  • Baby Carrier / Baby Sling 
  • Baby Walker / Playpen
  • Bedding
  • Socks, Apparel, Under Garments, Headbands & Accessories
  • Food

PRODUCTS, STOCKS PRICING, etc

PRODUCT

All products sold in our websites are carefully selected to meet the needs of today’s parenting. Some products are internationally recognized brands and some are local brands.

All our products are from authorized distributors and are authentic and original.

BRANDS COUNTRY & MANUFACTURING COUNTRY (COUNTRY OF ORIGIN)

LittleWhiz.com has more than 200 brands listed on the websites. Some are international brands and some are local brands. 

Brands A from Country A does not mean it is made in Country A. Some company has few countries producing the same products. If you are country particular in terms of MADE. Please walk-in to verify before purchasing. 

Note: 
1.If you are very particular in terms of the manufacturing countries, it is recommended that you walk-in and purchase.

Pricing or Typographical Errors

While LittleWhiz.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. LittleWhiz.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, LittleWhiz.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, LittleWhiz.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

PRODUCT INFORMATION / DESCRIPTIONS

LittleWhiz.com strive to provide the most accurate product information / description or usage information for all our products. It is recommended to check with us on the usage or follow the instructions manual and use your products with care.

Most of these product sold by LittleWhiz.com are available in many places / sources. Product Information / Descriptions or Usage information gather from other websites or other sources does not represent by LittleWhiz.com. Please refer to us  before making the purchase.

PRODUCT COLOR / DESIGN

Colors might be slightly vary from the pictures compare to actual products. This could be due to many reasons such as screen brightness or fabrics or the place the pictures was taken and etc. 

Most items are packed and sealed box as it is new and unbox. It is quite hard for us to show the actual color most of the time.

COLOR SELECTION

Some products are offered in various color or size or designs or printing. 

WARRANTY
  • LittleWhiz.com DOES NOT manufacture the products offered for sale. Therefore product warranty is not offered by LittleWhiz.com, but we extend the manufacturer’s or importers standard warranty. If you wish to look for information regarding the manufacturer’s warranty before ordering, please contact us.
  • For items under warranty with warranty card, kindly refer to the details of the importer / manufacturer for warranty claim. Most suppliers will require customers to walk-in personally to their Service Centre for warranty claim. It will take more than 21 WORKING DAYS if you would like us to help to claim warranty. 
  • Because LittleWhiz.com does not imply or express warranty, we cannot imply warranty or fitness for any particular purpose or cause. In other words, because you have purchased a certain product from us this does not give us the responsibility of seeing to it that it works properly or is used properly. All of our products, no matter how safe you believe they are, should be used only under close supervision of an adult.
  • We admit we select the safest and best quality products we can find, but it is your responsibility to see the devices are installed and used properly. If you receive a product from us that is missing the use, care, assembly or installation instructions, contact us and we will send the information along to you.
  • NOT all products has warranty. Kindly refer to us for info.
     
    Note: 
    1. It’s is normally subject to supplier on the warranty claim process whether to repair the products or exchange a new set within the warranty period.

2. All warranty are not extended to purchase outside Malaysia. 

STOCKS
  • LittleWhiz.com has more than 1,500 products on our website. Our objective is to offer wide range of selections for our valued customers online.
  • We constantly try our best to ensure the stock accuracy on our websites. Our stocks are updated frequently and quite accurate.
  • Out-of-stock products will be re-stock asap subject to stock from supplier side.
  • Please check on stocks if you need to travel quite a distance to our place!
  • With our strategy to offer more options to our valued customers. We also offer some item based on PRE-ORDER basis. These products are subject to stock from supplier.

Note: If you order falls below stipulate amount for FREE SHIPPING due to items/colors out-of-stock, you are advised to either change color or to other items to continue enjoy FREE SHIPPING. Otherwise, shipping charges will apply! 

 

PRE-ORDER ITEM

Pre-Order / Backorder Items are items not available in-stock. These items are subject to stock from supplier and delivery time are also subject from supplier to supplier. Please contact us for details before making a purchase for these items. 

PRICING

Prices (Selling Price) are set by authorized distributors or local importer. Promotion and Discounted Prices stated are final for both online and Walk-In. 

All prices published on the website exclude shipping charge and whichever taxes, if any.

Walk-in customers will enjoy the same price as per published on our website. Discount and offers given by other marketplaces such as Lazada, 11st Street, Shopee and etc are offered by the individual marketplaces that runs those website and not LittleWhiz.com.

LittleWhiz.com offered special discount for registered members, please register and login with s to enjoy those members price. Just remember the login while surfing our website.

Pricing or Typographical Errors

While LittleWhiz.com strives to provide accurate product and pricing information, pricing or typographical errors may occur. LittleWhiz.com cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, LittleWhiz.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, LittleWhiz.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

PRODUCT DISPLAY / DISPLAY UNIT

SELECTED items are display for Walk-In. It is advised to check with us before making trip for Walk-In.

If the display if available there will be only one color displayed for products with various color selections.

INSTALLATION OR ASSEMBLE OF PRODUCT

Installation for items such as car seat, stroller, baby walker, toys and etc are available for walk in customer. This is not available for online purchase as the items are not able to fit in the box and very difficult to transport after assemble.

For Baby cots, installation is offered at a minimal price (Only available for Klang Valley currently.) 

DEMO UNIT / DISPLAY UNIT FOR SALE
  • Demo/Display unit for items such as car seat, stroller, baby walker etc. are available for purchase only when the model/color/fabric/design has been discontinued. 
  • The reason for discontinued could be vary from supplier to supplier such as new model coming up, new color , new fabric, new design, new mechanism, new feature added and many more. 
  • If in any case, you like the Demo/Display Unit color but it is not discontinue, the price will be the same as discounted / promotion price at that moment.

PROMOTIONS

PROMOTION PERIOD
  • Stocks for promotion are while stock last.
  • Date of promotion is only an indications of the promotion period and are final, it will not be extended unless stated.
  • You are to observed the timing for promotion to avoid disappointment. Although the dates are set, stocks for promotions are subject to while stock last.
PROMOTION PRICE

Promotions could vary for website and walk-in.

We extend the promotion price by supplier to our valued customers. Promotion price for all products are final as published on our website unless stated. 

Promotion price is subject to while stock last. 

Promotion Price or Typographical Errors
While LittleWhiz.com strives to provide accurate product and promotion  pricing information, promotion pricing or typographical errors may occur. LittleWhiz.com cannot confirm the promotion price of an item until after you order. In the event that an item is listed at an incorrect promotion price or with incorrect information due to an error in promotion pricing or product information, LittleWhiz.com shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, LittleWhiz.com may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Promotion Prices and availability are subject to change without notice.

 

DISCOUNT COUPON / DISCOUNT CODE / GIFT CERTIFICATES

Discount Coupon / Discount Code / Gift Certificates for members are subject to promotion. We will announce or send out the Discount Coupon / Discount Code / Gift Certificates to customers when promotion started. 

These Discount Coupon / Discount Code / Gift Certificates will have expiry and will not be extended unless stated. Please refer to our latest promotion section for more information about LittleWhiz.com promotion from time to time.

To apply these codes, follow these simple steps:-
1. Add your selected items in your shopping cart.
2. You are to insert code at ” Coupon code” at your shopping cart.
3. The discount will automatically apply after you have insert the codes.
4. Checkout or continue to shop.

Accordion Panel

TROUBLESHOOTING

BROWSER OR COMPUTER HALTED DURING CHECKOUT

1. Once an online transaction is successful, you shall receive 1 email in your registered email account for successful payment. For orders, you need login to your account at our website to check

Note: 
RazorPay is a payment gateway appointed by LittleWhiz.com to processed all online payments.

PAYMENT ERROR MESSAGE

LittleWhiz.com LOVES payment. We would not reject any payments and do not have the authority to reject any transactions. Please refer to your issuance bank for clarifications.

Note: 
In many cases, settlement report at the end of the day is the most accurate. Sometimes the bank issue the payment but it was not completed properly at our payment gateway. Our payment gateway will then inform bank on the unsuccessful payment at the end of the day via settlement report. In this cases, your money will be returned to you the next working day by the bank.

CANNOT ADD ITEMS TO CART

Among the main reason is that the item(s) is out-of-stock or your points is not enough to redeem this product. Please refer to the stock status.

CANNOT UPDATE ITEM QUANTITY

This is because the items you plan to purchase has very low inventory for now. The inventory might be lesser quantity than the quantity you wish to purchase.

NO PAYMENT CONFIRMATION EMAIL RECEIVE

If you have made a purchase online and did not receive a Payment Confirmation Email. Your payment could be rejected by the bank or service provider.

Alternatively, login back to your account in LittleWhiz.com to check your order whether it is successfully completed or not, if yes. Kindly contact us.

PAYMENT PAID BUT NO ORDER CONFIRMATION EMAIL

If you have made a purchase online and cannot locate your order in your account. Kindly contact us.

MEMBERSHIP & GIFT SERVICES

REGISTER AS MEMBER

You are encouraged to register as member to enjoy great savings and promotion from time to time. Plus, you can also collect redemption points to redeem products or cash vouchers as a member. You are also entitled for member price for selected products by login to your account and view the website.

Registering as a member is FREE. All details are kept online because we are an environmental friendly company.

REDEMPTION PROGRAM

LittleWhiz.com Redemption Points are offer to all online registered customers (Purchase either Online/Walk-In at LittleWhiz.com). Best part is that our redemption point does not have expiry date like other redemption program.

You can check your redemption points anytime, anywhere by login to your account in LittleWhiz.com. You have the options to redeem the products either online or by walk-in. Redemption point does not include shipping charges.

Every Ringgit spend will earn you 1 redemption points. Every 1 redemption points will earn you from RM0.02 value.

eg. Every 50 points can allow a customer to exchange a product worth approximately RM1.00 Cash Voucher

Currently, you redemption points are for exchange of cash voucher or product only.

Most items with points are redeemable on our website. Just look into the points for redemption for each product.

Redemption points are not transferable. Terms and Conditions are subject to change without prior notice.

Online Customers – Points automatically updated once the order has been completed.

WALK-IN Customers – Points will be updated at the counter after payment. Please provide your registered email address or contact number to the cashier.

GIFT WRAPPING & GIFT CARD MESSAGE

If you want to send a gift to a friends or relatives and you are very far from them, you can order a gift online and get it ship to them with us.

Wrapping service are offered for online customers who would like to send a gift to their love one at a very minimal charges. You can select the services from our Gifts & Hamper category.

You can also send a gift card message by just fill in the Gift Card Message form. Gift Card message is only applicable for those who select the Gift Wrapping.

GIFT CERTIFICATES

If you are not too sure what to buy for your friends or relatives, or worry that the item you purchase might not what your friends or relatives are looking for, you can purchase LittleWhiz.com Gift Certificates to serve as a gift. This can be done via email or printed copy to be send to your friends or relatives.

HAMPER

So happen that you have few items selected but need to pack it nicely in a hamper form to make the gift more special and presentable, we are able to do it at a minimal charges subject to the size of the basket and material needed