Purchasing Guide

17. INSTALLATION / PRODUCT ASSEMBLE

18. INSTALLMENT PAYMENT PLAN
A. ONLINE / LITTLEWHIZ.COM ONLINE INSTALLMENT PAYMENT PLAN
i). ALLIANCE BANK CREDIT CARD (VISA / MASTER)

ii). PUBLIC BANK CREDIT CARD (VISA / MASTER)

    B. SHOWROOM / LITTLEWHIZ.COM INSTALLMENT PAYMENT PLAN
      i) MAYBANK CREDIT CARD (VISA / MASTER)
      ii) ALLIANCE BANK CREDIT CARD (VISA / MASTER)
       iii) PUBLIC BANK CREDIT CARD (VISA / MASTER)

19. LITTLEWHIZ.COM SPECIAL PAYMENT PLAN (SPP)

20. LITTLEWHIZ.COM REDEMPTION PROGRAM

Online secure credit card payment is made through Mobile 88.com, it is a 3rd party secure online systems that offer customers safe, accessible, fast, and reliable environment for making payments, your confidential credit card information will automatically be encrypted using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits. LittleWhiz.com do not store your credit card information.

You have the options to register an account or you can opt for purchase without register when buying at LittleWhiz.com:-

To register an account:-This is a very simple process that takes no longer than 5 minutes of your time. All you need to do is enter your login information, shipping and billing address for your order. You can register an account before or after you have filled your shopping cart. At the checkout point, you will be prompted to enter your existing customer details or register a new account. You are entitle for LittleWhiz.com Redemption Program if you register with us.

To purchase without register:- Select Checkout without registering. You will need to enter all the shipping details and also billing details after you check out. You will have to re-enter all the details for coming purchase.

Payment Method: Credit Card, Direct Bank Transfer, Payment at ATM Machines, Cheque.

You can email us the list of products you would like to purchase, we will then advise you the total amount including the Shipping Charges. You can then bank in the payment to any of our Bank account provided online. Please also provide your name, delivery address and contact number to us.

Payment Method: Credit Card, Direct Bank Transfer, Payment at ATM Machines, Cheque.

LittleWhiz.com has a showroom located at Setia Alam, Shah Alam, you are welcome to visit our showroom during operating hours. We strongly advise you to contact us before coming because some items might not be available or sold out. Our showroom also DOES NOT display all the product sold online.

LittleWhiz.com has online and a showroom, you can opt for self-collect but all self-collect orders must be made online, email or call accompany with payment/20% deposit. LittleWhiz.com reserved the right to request for deposit for the purchase/bookings*. Please be informed that we are not able to reserve any products without payment/20% deposit because all products are base on first come first serve.

Payment Method: Credit Card, Direct Bank Transfer, Payment at ATM Machines, Cheque.

Kindly take note that your payment is processed by Mobile88.com Sdn Bhd. The name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from Mobile88.com on this transaction.

If you encounter problems when making online purchase with your credit card. Please check with your credit card issuance bank first before contacting us as there are many banks which imposed extra security features for online purchase.

LittleWhiz.com reserved the right to reject any orders if found any suspicious. LittleWhiz.com reserved the right to request for additional information for verifications purposes.

i) ERROR MESSAGE: LittleWhiz.com does not reject sales or orders coming in. If you made payment via Credit Cards, banks are the party which rejected payment. Please check with your respective CREDIT CARD issuance bank when you encounter error message such as at the payment page :

*1. Some credit cards requires to register with the issuing bank before purchasing online, this is additional security features imposed by the bank for extra security. Please check with your respective issuing bank FIRST when you encounter any problems making payment.

*2. Please take note that credit card will be charged once the order is confirmed. We will notify you if item you order is out of stock, your credit card transactions will be cancel if the item you ordered is out of stock, or the transaction will not be charged if it is fail or rejected. We will only entertained discrepancies with printed proof.

*3. For ONLINE transaction more than RM500.00 using credit card, a verification process with the issuing bank will be done. This is a requirement by the third party payment gateway. We will process the order as soon as the verifications is done. However, the process procedure and timelines varies from bank to bank.

Our account details will be displayed upon checkout when you choose Direct Bank Transfer as payment method. Please fill in the "Payment Notification" form on the Information column after you have successfully transferred the payment. You can also go to any Maybank ATM to make payment by bank in the amount to LittleWhiz Marketing.

1. Maybank
Name : Tan Wi Ling
Bank : Maybank, Setia Alam, Shah Alam
Account Number : 562843001094

2. CIMB Bank
Name : Tan Wi Ling
Bank : CIMB, Bukit Damansara
Account Number : 14710003907526

*1. Please fill in the Payment Notification or send us an email after you had made the payment via Direct Bank Transfer. Otherwise, this will slow down the process for the delivery.
*2. For Interbank Giro, it will take 2 days for the payment to be clear. For faster processing, please fax us 03-33420298 or mail to us the transfer slip/transactions codes as proof. LittleWhiz.com reserved the right to request for more information for verification purposes.
*3. All orders with this payment options but did not made payment for more than 3 working days will be void. This is to avoid congestion and to ensure that all the orders are up to date for customer service purposes.

If you want to use any gift certificate or discount coupons, please fill in the cert./coupon number in the box displayed before checking out. Give your cart a final check and then click on the "Checkout" button.

LittleWhiz.com will follow all recommended retail price by the respective distributors. LittleWhiz.com will have SALE sometimes and are subject to discount supported by the distributor.

LittleWhiz.com has more than 1,500 products on our website. Our objective is to offer wide range of selections for our valued customers online. NOT ALL items are available in-stock at our store or showroom. And NOT ALL items will be display at our showroom. Please take note that some of the item you ordered might not available. Please bear with us as we try to fulfil all the stocks whether online and/or walk-in. We will proposed the best replacement item(s) for out-of-stock products.

Stock Status	Meaning
In-Stock	Item is available. Subject to Change.
Pre-Order*	Item not available at LittleWhiz.com Showroom. Need to check stock with supplier and order. Customers need to wait for longer time for items with this stock status.
Pre-Order / Re-Stocking	Item is not available now. We are re-stocking the products and hopefully that this is available asap for customers to order. Subject to stock availability.

However, you are encouraged to email us at for stock availability before making purchase online. We will check the stocks and revert back to you as soon as possible. If all your items ordered are In-Stock, we will deliver your order soonest possible. Standard Delivery Time is 2 - 7 working days. (Subject to Product Availability, Delivery Area and Delivery Mode).

LittleWhiz.com has a feature for stock notifications. When the stock is available, you will be informed. Please click at the "Stock Check" button or at the "Notify Me When Stock is Available" link for this service.

* Please take note especially when the product stock status is "PRE-ORDER", item with this stock status means that we do not have this item in-stock and will need to check stock with supplier and it is subject to stock availability. Please make sure that you are able to wait for the delivery before making order with this status.

ALL PURCHASE VIA ONLINE are subject to DELIVERY CHARGES. We offer FREE DELIVERY* for PENINSULA MALAYSIA customer who purchase above certain amount. Kindly refer to our Delivery Zones and Charges page for more information. If you would like to save on delivery charges, you are encourage to opt of self-pick up at our showroom (Some of our customers prefer it this way).

If you opt for delivery, you are simply paying the courier company for the delivery service, not LittleWhiz.com. LittleWhiz.com only make the arrangement with the courier company for online delivery.

* Applicable to Peninsula Malaysia customers only. LittleWhiz.com will also look into this by case to case basis. NOT APPLICABLE for oversize item such as Strollers, Car Seat, Baby Cot, Walker etc..

NOTE: FOR SABAH AND SARAWAK Customers, Kindly select "REQUEST FOR SHIPPING QUOTATION" when you purchase online for Shipping Quotation. The reason for doing so is because we offers flexibility in terms of Delivery Services options such as Pos Laju or Pos Malaysia.

Standard Delivery Time is 2 - 7* working days. (Subject to Peninsula Malaysia, Product Availability, Delivery Area and Delivery Mode). We will update the order status online, please login to your account to check the status of your order.

LittleWhiz.com DOES NOT HAVE SAME DAY delivery service. Please plan your order accordingly.
All orders with payment come in after 12.00 p.m. (Local Time) shall NOT be calculated as one (1) working day.

LittleWhiz.com shall inform customer if there is any delay with the order with the reason of delay*.

Please refer to the stock status of the product. For PRE-ORDER status product, it will be require more days compared to In-Stock status product. We encourage you to check stock with us on before making the purchase for PRE-ORDER item.

*1. IF you need the order URGENTLY, please contact us (There are LOCATION MAP, CONTACT US and ABOUT US section with our details) for the stock availability before making the order.
*2. It is best to plan your purchase rather then making an urgent request. We would honor all sales but to be fair to all parties, we are not able to control the delivery time as we engage third party courier company for delivery.
*3. The arrival date of all orders is only an estimation and subject to change from time to time due to many unforeseen circumstances which might occur from time to time before or during the delivery that are not within our control.

All orders are delivered via 3rd party courier company. Please ensure that somebody will be at the delivery address when we send out the order. Otherwise, we reserved the right to charge for re-send of order or changed or address. There will be Delivery Update Tracking once the order has been sent out. Please check your email for information about your order or track your order online (Refer to point 10. Track Order).

Please be informed that we are NOT be able to accommodate on the time of delivery because we engaged the courier company to deliver all our orders.

The courier company WILL NOT call you unless needed. Please do not expect a call from courier company before the delivery.

Since ALL DELIVERY are via courier company. There is NO installation service provided.

Note :
1. Calculations of the delivery day is from the date of the payment made, not order date. Orders made more than 3 days without payment will be void.
2. Calculations of the delivery days is based on the information given by the courier company. Total numbers of days are not set by LittleWhiz.com nor LittleWhiz.com does not have any control on the numbers of delivery day. LittleWhiz.com will follow up with the delivery company for your parcel till it reaches you.

To shop, click on the any category at Product Categories displayed on the left panel and start browsing. To learn more about the product, click on "Click here for more details". When you have found the item you want, click on "Add to Cart" button. Your shopping cart details will be shown each time you add a new item.

Click on the "Continue Shopping" to browse for more products or "Confirm & Pay Now" to proceed to the checkout counter.

A. Color/Size/Design/Printing Selection: There are many products comes in various design, colors, printing, size and etc. Please ensure that you select the correct one before adding the item to your shopping cart.

For Prince: Any colors NOT related to PINK or PURPLE, can be either red, yellow, green, orange, blue etc.

For Princess: If the stock available for these selection has either PINK or PURPLE color, either one of these 2 colors will be chosen. Otherwise, can be either red, yellow, green, orange, blue, brown, grey and etc.

You have two options to search for products.

a) Convenient method: Enter the keywords in "Product Search" Box on the top right corner and click "Go". While this method is convenient, it only list the basic items under your keyword search. To view all the applicable items, see the following method.

b) Advance method: For a more detailed search, go to "Advanced Search" on the second top panel. Here you may search by product name, category, price, serial number and the date the item is added.

When you are done selecting the items you want, click on the "Shopping Cart" button on the top panel. Check the details of the items you have added. If you need to change the quantity of a particular item, change the figure shown under QTY and click "Change QTY". To remove an item, click on the "Remove" button found on the right side of each item.

If you change items once your order has been sent out. It will be consider as "Return". Please refer to our Return and Exchanges policy at point 12.

Once you have done with your shopping, just click at the "CONFIRM & PAY NOW!" button and you will be prompt the following:-

i) Register New Account - Takes less than 5 minutes to register. Entering all the necessary details required. Register new account to enjoy lots of benefits with LittleWhiz.com, you can get redemption points to redeem products, get the latest news (promotion, contest, new products) and many more to come from time to time.

ii) Checkout Without Registering - For those who purchase one time as a gift for their Friend and Family.

Your are advise to check all the details carefully before confirming your order.

To check the status of your order, go to "Track Order" on the second top panel. Login your account and your up-to-date order status will be displayed.

Tracking of order could be done using the following methods depending on courier company engaged. Please login to your account or refer to your email:-

Note: The arrival date of all orders is only an estimation and subject to change from time to time due to many unforeseen circumstances which might occur from time to time before or during the delivery.

LittleWhiz.com DOES NOT manufacture the products offered for sale. Therefore product warranty are not offered by LittleWhiz.com, but we extends the manufacturer's standard warranty. If you wish to look for information regarding the manufacturer's warranty before ordering, please contact us.

For items under warranty with warranty card, kindly refer to the details of the importer / manufacturer for warranty claim. Most supplier will required customers to walk-in personally to their Service Centre for warranty claim. It will takes more than 21 WORKING DAYS if you would like us to help to claim warranty.

Because LittleWhiz.com does not imply or express warranty, we cannot imply warranty or merchantability or fitness for any particular purpose or cause. In other words, because you have purchased a certain product from us this does not give us the responsibility of seeing to it that it works properly or is used properly. All of our products, no matter how safe you believe they are, should be used only under close supervision of an adult.

We admit we select the safest and best quality products we can find, but it is your responsibility to see the devices are installed and used properly. If you receive a product from us that is missing the use, care, assembly or installation instructions, contact us and we will send the information along to you.

For items under warranty with warranty card, kindly refer to the details of the importer / manufaturer for warranty claim. We can help to send back to supplier on warranty but it will takes longer time.

If you have placed an order and would like to cancel it for any reason please go to "Track Order" on the second top panel. If you cancel the order before it was send out, your order will be canceled free of any charges. Otherwise, it will qualify as Return. Please see the Return Policy for details.

If you are not satisfied with your purchase, you may return items in their original condition within 15 days of receipt of your product. We will be happy to replace the item or issue a store credit. Please notify us via email within 3 days of receipt of your package.

LittleWhiz.com will only accept items for return or exchange (20% restocking fee apply) that are in their original/resale condition and that have received a Return Authorization Number. Any items returned without proper packaging, dirty, washed, or used will NOT be eligible for refund. You will have 15 days upon receipt of the product to send it back to us. Your refund in store credit will be for the purchase price of the item(s) deduct 20% restocking fee. Shipping cost are not refundable. If you purchase the items with a free shipping special, your refund in store credit will be purchase price deduct 20% restocking fee deduct shipping fee. Return shipping costs are the responsibility of the customers. Re-shipping charges for exchanged item(s) will be applied.

Example 1 :

L from Zone 2 purchase Item A (RM99.90) + Item B (RM55.90) + RM15.00 (Zone 2 Shipping Charges) = RM170.80.

L return Item A (at own shipping cost), L receives (RM99.90 - RM19.98 (20% Restocking Fee) = RM79.92 (Store Credit)

Example 2 :

L from Zone 1 purchase Item A (RM99.90) + Item B (RM55.90) + Item C (RM55.90) = RM211.70, L pay only RM211.70 (Free Shipping apply)

L return Item A (at own shipping cost), L receives(RM99.90 - RM19.98 (20% Restocking fee) - RM10.00 (Zone 1 Shipping Charges) = RM69.92 (Store Credit)

If an order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Please pack the damage products/parts and send back to us for investigation before we replace the item to you. Simply e-mail us and we will do everything possible to rectify the problem and make your shopping experience a positive one. All damaged products will be "Exchange only".

BOOKING will only be entertained with a minimum payment of 20% deposit from the price of the product(s). For customers who order online and self collect, please also made the full payment/deposit for booking purposes. For customers who called in for booking, you are also require to do so.

A. Baby Cot - NO INSTALLATION SERVICE PROVIDED.
B. Car Seat - Installation provided for those purchase at Showroom.
C. Strollers - We will assemble strollers purchased at showroom. Subject to own transportation after assemble as some items are very bulky after assemble.
D. Walker, Bouncers, Rocker, High Chairs and etc - We will help to assemble the products base on request purchase at showroom. Subject to own transportation after assemble as some items are very bulky after assemble.

BACK TO TOP

A. Online / LittleWhiz.com Online Installment Payment Plan (OIPP)
        i)   ALLIANCE BANK CREDIT CARD ( VISA / MASTER)
        ii) PUBLIC BANK CREDIT CARD (VISA / MASTER)

If you are using Maybank credit card (visa or master), you can opt for Installment Plan Plan (only applicable for purchase at LittleWhiz.com Showroom.)

    B. Showroom / LittleWhiz.com Installment Payment Plan (IPP)
        i) MAYBANK CREDIT CARD (VISA / MASTER)
        ii) ALLIANCE BANK CREDIT CARD ( VISA / MASTER)
        iIi) PUBLIC BANK CREDIT CARD (VISA / MASTER)

For Alliance Bank and Public Bank credit card (visa or master), you can opt for LittleWhiz.com Installment Payment Plan or LittleWhiz.com Online Installment Payment Plan.

LittleWhiz.com offers a special payment plan called Special Payment Plan (SPP) for customers who plan their purchase earlier. This is a plan where customers can enjoy paying via Installment method without interest because we understand that all pregnancy are plan and so is the purchase of the baby products. For more information about this plan, please visit HERE.

All purchases in LittleWhiz.com are entitles for LittleWhiz.com Redemption Points, you can use these points to exchange for most of the products available in LittleWhiz.com. There are no expiry date for our redemption points and you can collect for as long as you u like and redeem it in a later date. For more information about LittleWhiz.com Redemption Program, please click HERE.